From time to time, you may purchase a product that doesn't suit you.
Kipling offers you a Free 90-day Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition.
To process a return:
(a) Simply fill in the details on the return form and your postage label will be emailed to you
(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.
A full refund of the purchase price will be issued to the original credit card for all items confirmed and returned in a re-saleable condition. Due to high order volumes, our returns process is currently experiencing delays. Please allow up to 15 business days for the refund to appear on your bank statement.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your return.
Please feel free to contact us if you have any further questions regarding the return of your purchase.
Phone: 1800 527 394. Available 7am-7pm AEST Monday to Friday and 9am to 2pm AEST Saturday (excluding public holidays).
PAYPAL & AFTERPAY RETURNS
Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process.
REFUNDING E-GIFT CARDS
For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.